Frequently Asked Questions
Everything you need to know about your Think Coffee experience.
How do you ensure the freshness of your coffee beans?
We roast our beans in small batches and ship them within 24-48 hours of roasting. Every bag features a 'Roasted On' date so you can track peak flavor.
What is your shipping policy for coffee orders?
We offer standard shipping across the country, typically arriving in 3-5 business days. Orders over $50 qualify for free shipping.
Can I return coffee if I don't like the taste?
As coffee is a perishable food item, we cannot accept returns on opened bags. However, if there is a quality issue or shipping error, contact us within 14 days for a replacement or refund.
Do you offer coffee subscriptions?
Yes! You can subscribe to your favorite blends and save 15% on every order. You can choose your delivery frequency and cancel or pause anytime through your account settings.
Are your coffee beans ethically sourced?
Absolutely. We pride ourselves on direct-trade relationships, ensuring that farmers are paid well above Fair Trade prices to support sustainable agriculture and community development.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.